Privacy Policy

Last Updated: August 14, 2026

Auto Expert Parts (“Auto Expert Parts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, autoexpertparts.com (the “Website”).

This Privacy Policy explains what information we collect, how we use it, how we protect it, how we may share it, and the choices you may have regarding your information.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our Website, request information, submit a parts inquiry, contact us, purchase or inquire about products, submit a warranty claim, subscribe to communications, or otherwise communicate with us.

Depending on how you interact with our Website, we may collect the following information:

• First and last name
• Email address
• Phone number
• Mailing or delivery information, when applicable
• Vehicle make, model, and year
• Engine or engine code information
• Vehicle Identification Number (VIN), when voluntarily provided
• Part or product information
• Invoice number
• Business or repair shop information
• Warranty claim information
• Information contained in messages or inquiries you send to us
• Photos, documents, or other files submitted with a warranty claim
• Your preferred method of communication
• SMS communication preferences and consent information
• Any other information you choose to provide

Our Parts Finder may request vehicle and contact information to help us identify the appropriate part and provide you with a quote. VIN information may be requested depending on the form or service you use.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through your browser, hosting environment, cookies, and similar technologies.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or page
• General Website usage information
• Information about how you interact with Website features

This information may be used for security, troubleshooting, Website administration, performance monitoring, and improving our services.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to provide essential Website functionality, remember preferences, improve user experience, and understand how visitors interact with the Website.

Cookies may be used to support functions such as:

• Shopping cart functionality
• Website navigation
• User preferences
• Form functionality
• Website security
• Performance and usage analysis

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of portions of the Website.

4. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests
• Identify and locate vehicle parts
• Provide quotes for requested parts
• Process and fulfill orders or service requests
• Provide customer support
• Process warranty claims
• Communicate with you about your inquiry, order, warranty claim, or other request
• Send service-related notifications
• Send SMS communications when you have provided the appropriate consent
• Provide information about products or services you have requested
• Improve our products, services, and Website
• Maintain and secure the Website
• Detect, prevent, and investigate fraud, abuse, unauthorized activity, or security incidents
• Comply with applicable laws and legal obligations
• Carry out other purposes disclosed to you at the time information is collected

5. SMS Communications and Text Messaging

If you provide your mobile phone number and expressly consent to receive text messages from Auto Expert Parts, we may use your phone number to send SMS communications related to your inquiries, parts requests, quotes, orders, warranty claims, customer service, and other services you have requested.

By providing your phone number and opting in to receive SMS communications, you agree to receive text messages from Auto Expert Parts at the mobile number provided.

Consent to receive marketing or promotional text messages is not a condition of purchasing any products or services.

Message frequency may vary depending on your interactions with us. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. After you send STOP, you may receive one final message confirming your opt-out request. After that, you will no longer receive SMS messages from us unless you provide consent again.

For assistance, reply HELP to any message or contact Auto Expert Parts using the contact information provided on this Website.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes. Your phone number and SMS consent information may be shared with service providers that help us operate our communications and messaging services, including our SMS service provider, solely as necessary to provide and manage those communications.

You may withdraw your consent to receive SMS communications at any time by replying STOP or contacting us directly.

6. How We Share Your Information

We do not sell or rent your personal information for money.

We may share information when reasonably necessary to operate our business and provide services to you. This may include sharing information with:

• Service providers that assist with Website hosting, maintenance, security, communications, or technical services
• Shipping or delivery providers when necessary to fulfill an order
• Payment or transaction service providers, when applicable
• SMS and communications service providers that assist us in delivering requested text messages
• Customer service or business partners assisting with your request
• Professional advisors, such as legal, accounting, or insurance professionals, when necessary
• Government authorities, courts, law enforcement, or other parties when required by law or when necessary to protect our legal rights
• A successor or acquiring entity in connection with a merger, sale, restructuring, or other business transaction

Third-party service providers may process information on our behalf and are expected to use that information only as necessary to provide the services for which they have been engaged.

Mobile phone numbers and SMS opt-in information will not be shared with third parties for their own marketing purposes.

7. Warranty Claims and Uploaded Information

If you submit a warranty claim through our Website, we may collect information such as your name, phone number, email address, invoice number, part information, installation or repair shop information, claim details, and photographs or documents you upload.

This information is used to evaluate, process, and respond to your warranty claim and to maintain appropriate business records.

Please do not upload sensitive personal information that is not necessary for processing your warranty claim.

8. Product Reviews and Public Information

If you submit a product review or other content to the Website, certain information associated with your submission may be publicly displayed.

Please avoid including personal information in a review or publicly submitted content that you do not want other visitors to see.

9. Newsletter and Marketing Communications

If you subscribe to our newsletter or voluntarily request promotional communications, we may use your email address to send newsletters, product information, promotions, or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the applicable email or by contacting us directly.

We will continue to send necessary service-related communications when appropriate, even if you opt out of marketing communications.

SMS marketing communications are subject to the separate SMS consent and opt-out provisions described in this Privacy Policy.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining business and transaction records, processing warranty claims, resolving disputes, enforcing agreements, and complying with legal, accounting, or regulatory obligations.

SMS consent records, including information regarding when and how consent was provided or withdrawn, may be retained as necessary to demonstrate compliance with applicable communications and privacy requirements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, social media platforms, maps, or other external resources.

If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

13. Children’s Privacy

Our Website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

14. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is used or shared
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent
• Opt out of SMS communications

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

You may opt out of SMS communications at any time by replying STOP to an applicable text message or contacting us directly.

Your rights may vary depending on your location and applicable law.

15. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law, these rights may include the right to know what personal information is collected, request access to or deletion of certain information, request correction of inaccurate information, and opt out of certain types of data sharing or processing.

Auto Expert Parts does not sell personal information for monetary consideration.

California residents may contact us using the information below to submit a privacy request. We will process requests in accordance with applicable California law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Auto Expert Parts
5385 Jackson St
Denver, CO 80216
United States

Phone: 720-217-1104
Email: info@autoexpertparts.com

You may also contact us through the Contact Us page on our Website.

18. Disclaimer

This Privacy Policy is provided for general informational purposes and is intended to reflect the current features and information-collection practices of the Auto Expert Parts Website. It is not a substitute for legal advice.

Auto Expert Parts should review this policy with qualified legal counsel to ensure that it complies with all applicable federal, state, and local privacy, consumer protection, SMS, and data-protection requirements.